At The Brightspark, we provide informational content, hotel recommendations, and travel insights but do not
process hotel bookings or transactions directly. Since we do not sell hotel accommodations or related
services, we do not offer refunds, cancellations, or reimbursements for any third-party bookings.
This policy outlines our refund terms and responsibilities regarding the use of our website..
1. No Direct Bookings or Transactions
The Brightspark does not operate as a booking platform or travel agency. Instead, we provide hotel listings,
travel recommendations, and affiliate links to third-party hotel booking websites. Any reservations,
payments, or cancellations are handled exclusively by the third-party providers you book through.
If you require a refund for a hotel booking, cancellation, or other travel-related services, please
contact the hotel or booking provider directly. We are not responsible for:
✔️ Hotel reservation fees, deposits, or payments.
✔️ Refund policies of third-party hotel booking platforms.
✔️ Changes to hotel availability, pricing, or cancellation terms.
✔️ Customer service issues related to bookings made through external websites.
2. Affiliate & Third-Party Booking Policies
When you click on a hotel listing or booking link on The Brightspark, you may be redirected to an external
third-party travel site. These companies have their own terms, refund policies, and customer service
procedures.
We strongly recommend reviewing the refund and cancellation policies of the third-party provider before
making a reservation.
Common third-party refund policies may include:
✔️ Refundable vs. Non-Refundable Bookings – Some hotels offer refundable rates, while others do not.
✔️ Cancellation Windows – Refunds may only be available if you cancel within a specific timeframe.
✔️ Change Fees – Some providers charge fees for modifying bookings.
If you need assistance with a refund request, please reach out to the hotel or booking provider’s
customer support team directly.
3. Errors or Issues with Third-Party Bookings
If you experience issues with a hotel reservation, refund request, or overcharges, please contact the
customer service team of the booking platform you used.
Common scenarios where we cannot provide refunds or assistance:
❌ Wrong or duplicate bookings – These must be resolved with the booking platform.
❌ Hotel cancellations due to unforeseen events – Refund eligibility depends on the hotel’s policy.
❌ No-show penalties – Many hotels charge fees for missed check-ins.
❌ Service complaints or disputes – Contact the hotel directly for resolution.
4. Changes & Updates to This Policy
We may update this Refunds Policy to reflect:
✔️ Changes in third-party booking policies.
✔️ New partnerships or service updates.
✔️ Industry-standard legal or regulatory adjustments.
Any major updates will be communicated via website announcements or email (for newsletter subscribers).
5. Contact Us
For general inquiries about our hotel recommendations or affiliate partnerships, please contact us:
📧 Email: [email protected]
Please note: We do not process refunds, handle disputes, or manage hotel transactions. All refund
requests must be directed to the respective hotel or booking platform.